Since the latest Link AI update, we've been experiencing ads being uploaded by an exec and consuming the corresponding credit only to never appear in the dashboard or the Library export - not even greyed out, or with the status saying "Failed to process". Previously, we were able to monitor any issues through the Library export, where we could see the status and check on ads that didn't get the results in the expected 15 minute window. The current state of thing leaves us frantically hunting for the missing ads, trying to back track the number of credits and waiting several business days for the KMP Support team to resolve the situation.
While it would be ideal to deal with the root cause of the ads not getting processed in the first place, the enhancement I would propose is to ensure that all ads always get shown in the Library export, together with the corresponding status - even if there's a time-out error, problem with OCR detector, etc. This way, we wouldn't have to spend hours on investigating why an ad is seemingly missing.
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